Hot tub training for your staff: holiday lets, parks and B&Bs
Your staff are with the hot tub every day. We aren’t. We train site and let staff on site, by arrangement, using the PWTAG guidelines (the industry guidance most of this comes from) and an introduction to HSG282. The aim is a safer environment for your team to work in, fewer faults, and fewer bad guest reviews. Happy customers, a smoother site. We work across Cornwall, from Bodmin and Newquay to Penzance.
Why train the people who look after your tubs?
A safer environment is better for the people looking after the tubs, and better for the people running the site. Staff who know the checks to do on every visit, and the signs that something isn’t right, can keep the water in good order and catch a mechanical problem while it’s still small.
That means fewer faults, and fewer of the bad reviews that follow a cold, cloudy or out-of-action tub. Happy customers, a happier site.
At a holiday let, park or guest house, your own team sees the hot tub far more often than we do. They’re the ones there between guests, and the ones a guest finds when the water looks wrong. Busy tubs work hard: lots of different bathers, short gaps between stays, and filters that clog faster than they would at home. Training gives your team the confidence to handle the routine care. Anything more technical stays with us.
What the training covers
Training is on site, at your tubs, by arrangement. Most of what we teach is in the PWTAG guidelines: the Pool Water Treatment Advisory Group’s published guidance. We go through it practically, at your own tubs:
- The checks to do on every visit: what to test each time, and what those results are telling you. The numbers and checklists are in our HSG282 guide.
- Keeping the tub running: mechanical signs to look for, and what to learn from them, so a small problem is spotted before it lets a guest down.
- How a hot tub is put together: what’s inside the cabinet and how the parts work together, so the tub makes sense to the people looking after it.
- Using the tub safely: how the tub should be used and looked after day to day.
- An introduction to HSG282: what the HSE’s guidance asks of you, and where your team’s day-to-day checks fit in.
- The hands-on basics: practical, at your own tubs.
Tell us about your tubs and your team when you get in touch.
Who we train
Holiday parks and lodge sites
Site and maintenance staff who look after park-owned tubs between our visits. Many parks also have privately owned lodges with their own tubs, and HSG282 asks parks to work with those owners on how the tubs are used and looked after. Hot tubs at parks and commercial sites
B&Bs and guest houses
Housekeeping and maintenance staff who do the quick checks between services, when there’s no spare staff to dedicate to the tub.
Holiday lets and letting agencies
Let staff who look after the tub between guests. Holiday-let hot tub care
What your team does, and what we do
- Your team: routine care
- The checks to do on every visit, including the water tests. Using and looking after the tub safely. Spotting mechanical signs that something isn’t right, and letting us know. Helping keep a safer environment for staff and guests.
- Us: anything more technical
- Check-overs inside the cabinet (heating, wiring and leaks), cleans and full services, breakdowns, repairs and electrical faults. A written report of what we found, if you ask for one.
HSG282 and your duties
If paying guests use your hot tub, the HSE’s guidance, HSG282, applies. As the owner or operator, you’re the duty holder, and you stay the duty holder whoever looks after the tub or trains your staff.
The training is there to help your team do the visit checks properly and keep the tubs running, in line with that guidance. It isn’t a guarantee of legal compliance, and it doesn’t replace your own risk assessment. The risk assessment and the day-to-day checks stay with you, so take your own advice on your position.
The experience behind it
- Working on hot tubs since 2002
- Hot Spring factory-trained in California
- EAL and City & Guilds electrical qualifications
- Pool Plant Operator (PPO) qualified through the Institute of Swimming, and listed on the PWTAG register
- 12-month guarantee on our work
- £2 million public liability insurance
When you ring, you’re talking to the engineer who comes out, not a call centre.
How it works
- Ring or WhatsApp us and tell us about your site, your tubs and the staff you’d like trained.
- We arrange a time to come to you and train your team on site, at your own tubs, using the PWTAG guidelines and an introduction to HSG282.
- Your team handles the routine care day to day: the visit checks, and the signs that something isn’t right.
- We’re there for servicing, repairs and anything more technical, at our standard rates, or your contract rate if we’ve agreed regular visits.
Staff training questions
Where does the training take place?
On site, at your own tubs, by arrangement.
Who is it for?
Site, let, housekeeping and maintenance staff at holiday parks, lodge sites, B&Bs, guest houses and holiday lets in Cornwall.
What does it cover?
The checks to do on every visit, mechanical signs to look for so the tub stays running, how a hot tub is put together, using it safely, an introduction to HSG282, and the hands-on basics. Most of this is in the PWTAG guidelines, and we teach it practically at your own tubs.
Will training make us HSG282 compliant?
No training or servicing can promise that. It helps your team do the visit checks properly and keep the tubs running, in line with HSG282. You remain the duty holder, so take your own advice on your position. Our HSG282 guide explains more.
Do staff become PWTAG qualified?
No. We teach the day-to-day practice set out in the PWTAG guidelines. The PWTAG register listing on this site is for our own Pool Plant Operator qualification.
Will our staff still need you for servicing and repairs?
Yes, for anything more technical. Trained staff handle the routine care. We look after check-overs, cleans, full services and repairs.
Do you cover every make of hot tub?
No. We cover most rigid hot tubs and swim spas, but there are a few makes we don’t work on. Send us a list of what’s on site and we’ll go through it with you.
How much does it cost?
Staff training isn’t on our published price list. Ring or WhatsApp us, tell us about your site and your team, and we’ll talk it through.
What customers say
From 63 reviews on Google
“I recently had a hot tub service which was thorough, in depth and above and beyond expectation. All my many questions were answered honestly and I have saved money through practical advice and guidance. totally recommend.”
“John willingness to help and excellent communication meant my holiday let hot tub was working in time for guests arrival. I cannot recommend highly enough.”
“The most friendly and hospitable hot tub maintenance man you’ll find. Hugely informative and helpful. Very clear on what I needed to do and what was required to maintain my tub. Could not recommend enough.”
“I thoroughly recommend Jon the Hot Tub Repair Man. He is very friendly and informative and he has made an excellent job of servicing our hot tub.
We will definitely be contacting him again for further help, guidance and servicing.
Many thanks!🌟”
Ask about staff training
Ring or WhatsApp us with the type of business, how many tubs you have, the town, and who you’d like trained.
Where we work
We’re based in Tuckingmill, Camborne, covering Mid and West Cornwall, from Bodmin and Newquay to Penzance and everywhere in between. Towns we cover include:
See the 18 towns we cover
Somewhere else in Cornwall? Just ask. Every area we cover