Fixed within the first hour
Call-out + any parts
Most repairs are done within the first hour with parts we carry on the van, so you’ll usually pay just the call-out plus a part.
Prices
Hot tub repair and servicing prices
What we charge for repairs, servicing, swim spas and consultations, so you know where you stand before we arrive.
Standard ratesfor homes, holiday lets and trade work
- Working on hot tubs since 2002
- Hot Spring factory-trained in California
- EAL and City & Guilds electrical qualifications
- Pool Plant Operator (PPO) qualified
- 12-month guarantee on our work
- £2 million public liability insurance
Repairs
What a repair costs
Every repair visit starts with the same call-out charge.
Included in the call-out
- Travel within our usual Cornwall area
- Finding the fault and testing the tub
- The repair itself, if it’s done within the hour
Charged on top
- Parts
- Any time after the first hour
- Mileage, if you’re outside our usual area
£75call-out, including the first hour
- then £35 an hour
Two examples
Two hours on site
£110 + any parts
The call-out and first hour, plus one extra hour.
If a part has to be ordered, the return visit to fit it is charged as labour at £35 an hour.
Servicing
Servicing prices
Three levels of service, depending on what your hot tub needs.
Check-over
£75 for the first hour
Inside the cabinet: heating, wiring and leaks, plus the cover and insulation. Then the same hourly rate as repairs, plus any parts.
What’s includedClean
from £140
Outside the cabinet: pipework flushed, filters cleaned, the tub drained, cleaned and refilled, and the water balanced.
What’s includedFull service
from £195
A check-over and a clean in one visit. Booked separately, they’d cost from £215.
What’s included- A clean or a full service usually takes 2 to 4 hours, depending on the size and state of the tub.
- Basic parts such as heater seals are included with a clean or a full service. Any other parts are extra.
- We don’t supply chemicals, so we use your usual ones. If a filter is past cleaning, we can supply a new one, priced on the day.
Other work
Swim spas, pools and trade work
| Swim spa repairs | Our standard repair rates |
|---|---|
| Swim spa servicing | Quoted |
| Pool work | Quoted |
| Trade and warranty work for other hot tub companies | Our standard repair rates |
Swim spas vary a lot in size and layout. Tell us the make and model, send a photo or two, and we’ll quote for servicing.
Holiday lets and businesses
Several hot tubs on one site, or regular weekly or fortnightly visits? Ask about a contract rate. Day rates are available for larger or multi-tub sites.
Consultations
Phone and video consultations
Advice on a call, wherever you are in the UK.
Consultations and site visits are charged separately. In Cornwall, a site visit is our normal call-out.
| First 30 minutes (minimum) | £35 |
|---|---|
| Each extra 15 minutes, agreed on the call | £8.75 |
Google reviews
What customers say about our prices
5.0
From 47 reviews on Google
“⭐⭐⭐⭐⭐
Excellent service from start to finish. My hot tub needed repairing, and everything was explained clearly, including the fault, how to maintain it properly, and how to keep it running efficiently. The price was reasonable, too, with honest advice and no unnecessary extras.
Really helpful, knowledgeable and happy to answer questions. I’d definitely recommend him to anyone needing hot tub repairs or maintenance in the local area.
Thank you for getting my hot tub sorted! 😊”
“John is just about the nicest most knowledgeable man you could meet. He made it his mission to fix my hot tub and with little fuss. Really switched on chap, totally reliable, likeable and 100% honest. He will not screw your over and his prices are very good compared to others out there! Also helps he’s a bit of an electrical geek too! He knows his stuff!”
“John is very friendly and knowledgeable.
He sorted out our hot tub which had stopped heating and had a leak, promptly and he is reasonably priced.
I will always call on John for any future problems. I can highly recommend him”
“Brilliant support and service. Hot tub has been fixed quickly at a very reasonable cost. Friendly, helpful supportive staff. Would totally recommend.”
FAQs
Questions about prices
Do you charge VAT?
No. We’re not VAT registered, so there’s no VAT to add to any of these prices.
Is it free to come and look at my hot tub?
No. A visit to look at your hot tub is charged as a standard call-out, the same as a repair visit.
How can I pay?
Pay by card online (Stripe), bank transfer or cash.
Ready to book?
Call us during opening hours or send a WhatsApp, and we’ll find a time that suits you.
If your tub is sunk into decking or the ground, or set against a wall, it helps to mention it when you get in touch. If you’re not sure, a photo is fine.
Areas
Where we work
Covering Mid and West Cornwall, from Bodmin and Newquay to Penzance and everywhere in between.
See the 18 towns we cover
Somewhere else in Cornwall? Just ask. Every area we cover