Not heating
Rinse the filters and check the water level, then see the usual causes.
Hot tub not heatingSt Austell and the bay
Hot tub repair and servicing in St Austell
We repair and service hot tubs and swim spas in St Austell, from Charlestown and Carlyon Bay to Par and Mevagissey, and up into the clay country villages.
5.047 reviews on Google
- Working on hot tubs since 2002
- Hot Spring factory-trained in California
- EAL and City & Guilds electrical qualifications
- Pool Plant Operator (PPO) qualified
- 12-month guarantee on our work
- £2 million public liability insurance
A longer run
Further out, the same price
St Austell is near the eastern edge of our area, about an hour from our base. The call-out price is the same, and anything you can tell us first helps us bring the right part.
A short video of the fault on WhatsApp often tells us more than a description over the phone.
Helpful, not essential
You don’t need to prepare anything. If any of these are easy to hand, they help us bring the right parts:
- The make and model, if you know it. It’s usually on a label inside the cabinet door.
- A photo of the control panel, if there’s a code showing.
- What the tub was doing just before the fault started.
- Where the isolator is, and whether the tub has its own circuit, if you know.
Lets and cottages
From Charlestown to Mevagissey
There are holiday cottages and lets right round St Austell Bay, from Charlestown and Carlyon Bay to Pentewan and Mevagissey. If guests use your tub, it needs more regular care than one at home. See holiday-let hot tub care and our HSG282 guide.
Inland, the clay country villages, such as St Stephen, Foxhole and Bugle, are in our area too, at the same prices.
Repairs in St Austell
Common faults, where to start
Tripping the power
Turn the tub off at the isolator and leave it off. Don’t keep resetting it.
Hot tub tripping the electricsLosing water
Look for damp under the cabinet, and note how fast the level drops.
Hot tub leaksFor pumps, jets, control panels and error codes, start on our hot tub repair page. If a repair isn’t worth doing, we’ll tell you.
Prices
What it costs in St Austell
- Call-out, including the first hour
- £75
- Each hour after that
- £35
- Parts
- Extra
- Hot tub clean
- from £140
- Full service
- from £195
- The same call-out price applies right across our area, St Austell included.
- We’re not VAT registered, so there’s no VAT to add.
Our servicing page lists what a clean and a full service include.
Tub playing up near St Austell?
Ring us, or WhatsApp a short video of the fault and the name of your village.
If your tub is sunk into decking or the ground, or set against a wall, it helps to mention it when you book. If you’re not sure, a photo is fine.
On the map
Local to St Austell
Based in Tuckingmill, we’re around an hour from St Austell.
Around St Austell
Villages and postcodes
These are examples, not the full list. If you’re not sure whether we cover you, send us your postcode.
- PL25
- St Austell, Charlestown, Carlyon Bay, Tregrehan
- PL24
- Par, St Blazey, Tywardreath
- PL26
- Polgooth, Pentewan, Mevagissey, Sticker, St Stephen, Foxhole, Bugle
Questions
St Austell questions
Do you charge extra to come to St Austell?
No. St Austell and the villages listed above are in our area, so the call-out is £75 including the first hour.
How soon can you get here?
As soon as we can, usually within 3 to 5 days.
Can you deal with the electrics?
Yes. We hold EAL and City & Guilds electrical qualifications, so faults in the tub’s wiring and controls are part of the job. If it keeps tripping, see hot tub tripping the electrics.
Do you guarantee your work?
Yes. Our work comes with a 12-month guarantee.