Not heating
Rinse the filters and check the water level first, then see the usual causes.
Hot tub not heatingWe repair and service hot tubs and swim spas in Penzance, Newlyn and Marazion, and right out across Penwith to St Just and Sennen.
5.047 reviews on Google

A clean in Penzance: we emptied the tub and cleaned it out with our wet vacuum, on a patio with a view over the rooftops to the sea.
A pump change in St Just: before the repair, we pumped the tub’s warm water into our blue holding bag. When the job allows, it goes back in afterwards, so you’re not waiting for a fresh fill to heat up.
Penwith has a lot of holiday lets and second homes, from cottages in Mousehole to houses along the coast road towards Land’s End. If you’re not there, a keyholder or agent can let us in, and we’ll ring you with what we find and the cost before we fit anything.
For regular care of a let, see holiday-let hot tub care. If guests use your tub, our HSG282 guide explains what HSG282 asks of owners. As the owner, the duty to manage the risk stays with you.
You don’t need to prepare anything. If you can tell us any of these, they help the visit go smoothly:
Rinse the filters and check the water level first, then see the usual causes.
Hot tub not heatingLeave the tub switched off at the isolator, and don’t keep resetting it.
Hot tub tripping the electricsLook for damp under the cabinet and note how fast the level drops.
Hot tub leaksFor anything else, start on our hot tub repair page. We work on many makes, but not every fault can be fixed. If a repair isn’t worth doing, we’ll tell you.
Our servicing page lists what a clean and a full service include.
From 47 reviews on Google
“Jon was very helpful and friendly, diagnosed and fixed the problem there and then.”
“Jon is very amiable and experienced. Fantastic job from start to finish . Thank you very much . God bless . Kate and Tim”
“This is the second time we have used Jon and he is a pleasure to do business with.”
Ring us, or WhatsApp a photo of the control panel and a line about what the tub is doing.
If your tub is sunk into decking or the ground, or set against a wall, it helps to mention it when you book. If you’re not sure, a photo is fine.
Based in Tuckingmill, we’re around 30 minutes from Penzance.
These are examples, not the full list. If you’re not sure whether we cover you, send us your postcode.
No. They’re inside our usual area, and the call-out is £75 including the first hour, the same as in Penzance.
Not always. When the job allows, we hold your water in our holding bag and put it back afterwards.
Yes. A keyholder or agent can let us in, and we’ll ring you with what we find before we fit anything.
Yes. Our work comes with a 12-month guarantee.