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Independent since 2007

About Hot Tub Repair Man

Hot Tub Repair Man was set up by Jon Pennington, who has been working on hot tubs since 2002. Jon has run the business from Tuckingmill, Camborne, since 2007, and he still does the work himself, with help on the bigger jobs.

Call us01209 808617Chat on WhatsApp07774 187187
5.047 reviews on Google
Jon kneeling at the open equipment bay of a round cedar hot tub, working on it with his tool bag beside him
  1. 2002Starts out with Hot Spring Spas, later working with Hydropool
  2. TrainingFactory training with Hot Spring in California
  3. 2007Sets up Hot Tub Repair Man in Tuckingmill
  4. TodayStill the engineer who turns up at your door
The Hot Tub Repair Man van parked beside a harbour full of boats
How it started

Trained by the manufacturers

Jon started out in 2002 working with Hot Spring Spas, and later with Hydropool. Hot Spring sent him to their factory in California for training. Between the two, he learned every side of the job: pumps, heaters, control systems, plumbing and electrical faults.

In 2007, he went self-employed and set up Hot Tub Repair Man. The idea was simple. Owners needed someone independent, not tied to one manufacturer, who could work on the many makes sold in the UK.

Qualifications

Qualified for the wet and the electrics

A hot tub is pumps, heaters, plumbing and electrics, all sat outside in the wet. These are the qualifications behind the work.

Electrical installation

EAL and City & Guilds qualified in electrical installation.

Pool Plant Operator

Qualified through the Institute of Swimming, and listed on the PWTAG register.

Hot Spring factory training

Trained at the Hot Spring factory in California.

Cornish Traders

A verified member of Cornish Traders.

Why it matters

More than clear water

A clean shell and clear water are only part of looking after a hot tub.

On a service we check the pumps and heater are working as they should, the electrical connections are secure, and the breaker and isolator are doing their job.

Signs a tub hasn’t been looked after properly

  • It takes longer and longer to heat, or won’t hold its temperature.
  • It keeps breaking down.
  • There are loose connections or exposed wiring in the cabinet.
Jon testing a hot tub control pack with a meter, the cabinet panel off and his tools laid out
What we work on

Hot tubs first, and more besides

Hot tubs are still most of what we do. Over the years the work has grown to take in swim spas, swimming pools and the plant rooms that run them. We work for homeowners, holiday lets and businesses.

Most of the tubs we see are outdoors all year, and plenty of them sit close to the sea, so salt air and wet winters take their toll on cabinets, covers and electrics. Holiday-let tubs also get far more use than a family tub at home. Older tubs are a big part of the job too, where parts aren’t always easy to find.

How we work

The way we do things

Our blue holding bag filled with water on a patio, beside a hot tub with its side panels off

We look after your water

You’ll often see a big blue bag in our photos. It’s our holding bag. On a repair, we pump your warm water into it and put it back once the job’s done, so you’re not waiting days for a refill to heat up. On a service, it holds fresh water ready to go back in at the end.

  • You deal with the people doing the work

    There’s no call centre and no sales team.

  • Straight answers

    If a fix isn’t worth paying for, you’ll hear it from us.

  • 12-month guarantee

    Our work is guaranteed for 12 months.

Google reviews

What past customers say about Jon

5.0

From 47 reviews on Google

See all our reviews
“Jon an absolute legend, very friendly, came out diagnosed the issue went away ordered the part came back fixed it tested it fixed another problem that came up after testing again and all for a very reasonable price. Will use him again and again 🌟
Paul from porth / newquay”
Paul Welsh
“John is just about the nicest most knowledgeable man you could meet. He made it his mission to fix my hot tub and with little fuss. Really switched on chap, totally reliable, likeable and 100% honest. He will not screw your over and his prices are very good compared to others out there! Also helps he’s a bit of an electrical geek too! He knows his stuff!”
Lorna Cox
“Had the pleasure of speaking with this gentleman for an extended amount of time today and I cannot sing his praises enough. Incredibly knowledgable, passionate and eager to share his passion. Resolved my issue and equipped me with the skills to better tackle the task myself in the future.

If you have an issue with your spa, hot tub help is the name to go to.”
Daniel Govier
“I've used Jon a few times now and would highly recommend. Friendly, honest and reliable service.”
Simon Craze
“John is great at what he does. Always happy to provide sound advice and really knows his stuff. If you are in Cornwall and have an issue with your hottub this is the man to ask for help.”
robert brown

Got a tub that’s playing up, or one that’s due a service?

Tell us what you’ve got and what’s wrong, and we’ll take it from there.

If your tub is sunk into decking or the ground, or set against a wall, it helps to mention it when you book. If you’re not sure, a photo is fine.

Call us01209 808617Chat on WhatsApp07774 187187
Areas

Where we work

We’re based in Tuckingmill, Camborne, covering Mid and West Cornwall, from Bodmin and Newquay to Penzance and everywhere in between. Towns we cover include:

See the 18 towns we cover

Somewhere else in Cornwall? Just ask. Every area we cover

Call 01209 808617