Hot tub repair assistant
A free online hot tub repair assistant. Tell it an error code, or what’s going wrong, and it talks you through the basic checks to try first.
It’s automated guidance, not an engineer. It can’t see your tub, so it may be wrong. If in doubt, switch the tub off at the isolator and call us.
Prefer to speak to a person? Ring 01209 808617 or WhatsApp 07774 187187.
Step 1 of 4: About you
Hot tub repair assistant
Basic checks only
Automated guidance from our own help pages. It can’t see your tub, so it may be wrong. If in doubt, switch the tub off at the isolator and call us. We email a copy of this chat to you and to us, and keep your questions for 12 months to improve our help pages. Please don’t type phone numbers or your address.
The repair assistant isn’t available right now
Our hot tub problems page has the safe checks to try first, with photos, for the most common faults. If it’s still not right, ring or WhatsApp us with what the tub is doing and any code on the display.
Want to look it up yourself?
Our help pages cover the common faults in more detail. Start with the safe checks, or go straight to the guide for what your tub is doing.
Fault guides
- Not heating
- No power or a blank panel
- Tripping the electrics
- Leaks
- Pump noise and weak jets
- Cloudy or foamy water
- Error codes
- Control systems
Error codes by make: Balboa, Gecko, Hot Spring, Jacuzzi, Spa-Quip and SpaNet.
Safe checks first
Not sure where to start? Our hot tub problems page walks through the checks you can safely do yourself, such as the filters, the water level and the settings, and says when to switch off and call.
Need an engineer?
Ring 01209 808617 or WhatsApp us on 07774 187187 with what the tub is doing, the make, and any code on the display. A photo helps.
We visit in Cornwall. We’re based in Camborne, covering Mid and West Cornwall, from Bodmin and Newquay to Penzance and everywhere in between. Every area we cover
Hot tub still playing up?
Ring or WhatsApp us with what it’s doing and a photo of any code.
If your tub is sunk into decking or the ground, or set against a wall, it helps to mention it when you book. If you’re not sure, a photo is fine.