No heat
Rinse the filters and check the water level first. Then see the usual causes.
Hot tub not heatingHelston and the Lizard
Hot tub repair and servicing in Helston
We repair and service hot tubs and swim spas in Helston and Porthleven, and right down the Lizard to Mullion, Coverack and Lizard village.
5.047 reviews on Google
- Working on hot tubs since 2002
- Hot Spring factory-trained in California
- EAL and City & Guilds electrical qualifications
- Pool Plant Operator (PPO) qualified
- 12-month guarantee on our work
- £2 million public liability insurance
A Helston job
Older makes, still worth fixing
A RotoSpa repair in Helston: the cover folded back, and the parts and tools out on the decking.
Older and less common makes like this are often still worth repairing, as long as the parts can be found. If they can’t, we’ll tell you before anything is ordered.
Out on the Lizard
One trip, not two
The Lizard villages are a longer run than Helston itself, but they’re all inside our area, at the same call-out price. Because it’s further, anything you can tell us before we set off helps us bring the right part.
A lot of homes on the Lizard are holiday lets or second homes. For regular care of a let, see holiday-let hot tub care. If you’re not there, a keyholder can let us in, and we’ll ring you with what we find before we fit anything.
Helpful, not essential
You don’t need to prepare anything. If any of these are easy to hand, they help us bring the right parts:
- The make and model, if you know it. It’s usually on a label inside the cabinet door.
- A photo of the control panel, if there’s a code showing.
- A photo of the equipment bay, if the panel comes off easily. Switch off at the isolator first.
- Where the isolator is, if you know, so we can make the tub safe quickly.
Repairs in Helston
Common faults, where to start
Tripping or a dead panel
Leave the tub off at the isolator, and don’t keep resetting it.
Hot tub tripping the electricsWater going missing
Check for damp under the cabinet, and note how fast the level falls.
Hot tub leaksPumps, jets, control panels and error codes are covered on our hot tub repair page.
Prices
What it costs in Helston
- Call-out, including the first hour
- £75
- Each hour after that
- £35
- Parts
- Extra
- Hot tub clean
- from £140
- Full service
- from £195
- The same call-out price applies right across our area, the Lizard villages included.
- We’re not VAT registered, so there’s no VAT to add.
A service on the Lizard costs the same as one in Helston. Our servicing page says what each visit involves.
Tub playing up near Helston?
Ring us, or WhatsApp a photo of the equipment bay and the name of your village.
If your tub is sunk into decking or the ground, or set against a wall, it helps to mention it when you book. If you’re not sure, a photo is fine.
On the map
Local to Helston
Based in Tuckingmill, we’re around 30 minutes from Helston.
Around Helston
Villages and postcodes
These are examples, not the full list. The Lizard covers a lot of ground, so please give us the village name when you get in touch.
- TR13
- Helston, Porthleven, Breage, Sithney, Wendron
- TR12
- Gweek, Cury, Mullion, Ruan Minor, Cadgwith, Coverack, St Keverne, Mawgan, Lizard village
Questions
Helston questions
Do you really come all the way down to the Lizard?
Yes. Every Lizard village is in our area, and the call-out is £75 including the first hour, the same as in Helston.
How soon can you get here?
As soon as we can, usually within 3 to 5 days.
Can you repair an older RotoSpa or a less common make?
Often. It depends on whether parts are still available. We’ll tell you honestly once we’ve seen it.
Do you guarantee your work?
Yes. Our work comes with a 12-month guarantee.