Updated October 2026
Most hot tub problems start with something you can safely check yourself. Pick what your tub is doing for the quick checks, and the signs that it’s time to call an engineer.
Step 1 of 4: About you
Basic checks only
Automated guidance from our own help pages. It can’t see your tub, so it may be wrong. If in doubt, switch the tub off at the isolator and call us. We email a copy of this chat to you and to us, and keep your questions for 12 months to improve our help pages. Please don’t type phone numbers or your address.
Quick checks
Call us if it still won’t heat after a few hours, or a flow code keeps coming back.
More: hot tub not heating.
Quick checks
Call us if the RCD trips again. Don’t keep resetting it: switch off at the isolator.
Quick checks
Call us if you can see water near the electrics (switch off first), or the level drops faster than evaporation.
More: hot tub leaks.
Quick checks
Call us if a pump hums but doesn’t spin, or runs with no water moving. Switch it off: running a pump dry damages it.
A worn impeller is a common cause. See black bits in hot tub water.
Quick checks
Call us if you hear grinding or screeching (usually worn bearings), or a pump hums and won’t start.
We test and replace pumps: hot tub repair.
Quick checks
Call us if the water clears and then clouds again, or you see black bits.
Start with our filter cleaning guide, or the bromine and chlorine guides.
Codes depend on the control system, not the make of tub. The name is usually on the topside panel or the label on the control pack.
Other system, or not sure? Use our hot tub error code guide.
Don’t keep resetting a code that comes straight back. It’s there to protect the tub. Switch off and call us.
From 47 reviews on Google
“I gave Jon a call over the weekend, and he gave me advice over the phone - which actually lead to me sorting out the issue, free of charge (because he didn’t have to come out). That really is awesome service. Thank you, Jon!”
“Called Jon last minute as the hot tub stopped working and Jon messaged straight away to say he was on a job and would get back to us asap and he did, called this evening and was so so helpful!! Explained to my husband about things he can check himself and he was so honest to explain that it might be something we can fix before he comes out. If the problem can't be solved we will 100% call Jon out to help us, thanks Jon! This is what customer service should be like everywhere!”
“Amazing service - came out to repair our hot tub over Christmas. Knowledgeable and extremely helpful, Jon got everything sorted quickly. Would 100% recommend.”
Ring or WhatsApp us with what it’s doing and a photo of any code.
If your tub is sunk into decking or the ground, or set against a wall, it helps to mention it when you book. If you’re not sure, a photo is fine.
We’re based in Tuckingmill, Camborne, covering Mid and West Cornwall, from Bodmin and Newquay to Penzance and everywhere in between. Towns we cover include:
Somewhere else in Cornwall? Just ask. Every area we cover
