Commercial hot tubs: holiday parks, lodges and B&Bs
When a hot tub stops working, guests notice straight away. It can mean complaints, a poor review or money back. We keep tubs running for holiday parks, lodge sites, B&Bs, guest houses and holiday lets across Cornwall.
Working with businesses
When you ring, you’re talking to the engineer who comes out, not a call centre. Tell us how many tubs you have, what’s been going wrong and when your busy weeks are. Then we’ll work out what makes sense: regular visits, a call when something breaks, or both.
- Regular visits planned around your changeovers, so the work gets done between guests.
- A record of every visit for your files.
- A quick response when a tub breaks down. We attend as soon as we can, usually within 3 to 5 days.
- Your business is never named on our website or anywhere else.
Tubs that get heavy use
Lodge tubs are used hard, and one that fails on changeover day can spoil a guest’s stay. We look after park-owned tubs on regular visits and repair them when they go wrong.
Many parks also have privately owned lodges with their own tubs. HSG282 asks parks to work with those owners on how the tubs are used and looked after, so it helps to have one engineer you can point them to. Private owners pay our standard rates too.
A pool on site as well? We do basic pool repairs and maintenance.
One or two tubs, no spare staff
A regular clean or full service keeps the water right without taking up your staff’s time, and gives us a chance to spot a worn part early.
Your team can do the quick checks between visits. By arrangement, we can train housekeeping and maintenance staff on site: using the tub safely, the daily water checks, and the early signs of a fault.
HSG282 and records
If paying guests use your hot tub, the HSE’s guidance HSG282 applies. Regular servicing and our visit records help you meet your duties, but you remain the duty holder. The risk assessment and the day-to-day checks stay with you.
Read our HSG282 guide or the HSE’s guidance, and take proper advice if you’re not sure where you stand.
Same rates as everyone
- Repairs
- £75 call-out, including the first hour, then £35 an hour, plus parts.
- Cleans and services
- Cleans from £140, full services from £195. Each usually takes 2 to 4 hours.
- Pools and swim spas
- Quoted individually.
- VAT
- None to add. We’re not VAT registered.
Regular weekly or fortnightly visits? Ask about a contract rate. Day rates are available for larger or multi-tub sites.
A site visit is charged as a normal call-out. Further afield than our usual area, we add mileage. Our work is guaranteed for 12 months, and we carry £2m public liability insurance.
How it works
- Ring or WhatsApp us and tell us about your tubs.
- We visit, look at the tubs and the set-up, and anything that’s been giving you trouble.
- We suggest a plan: regular visits, or a call when something goes wrong.
- Ongoing care at our standard rates, or your contract rate if we’ve agreed regular visits.
Common questions
Can you work around changeovers?
Yes. We plan regular visits around your changeovers and guest arrivals.
Do you work on every make?
No. We cover most rigid hot tubs and swim spas, but there are a few makes we don’t work on. Send us a list of what’s on site and we’ll go through it with you.
Do you look after pools?
Yes, basic repairs and maintenance. Refits and rebuilds go to a specialist pool firm, but we’re happy to give you our opinion first.
What customers say
From 47 reviews on Google
“My enquiry was handled very quickly and an appointment made for the following day. As there were guests in the house and not happy so this was a relief. The fault was soon identified and repaired with recommendations to improve performance. We would highly recommend Jon and use him in future.”
“John came out to repair a leak on out hot tub he turned up when he said he would sorted our leak out really quickly. what a lovely knowledgeable and friendly man,
we will always use john for any problems we have with our hot tub, great service.”
“Very grateful for speedy and professional service following an issue with hot tub at my Airbnb. Highly recommend!”
Book a site visit
Ring or WhatsApp us with the type of business, how many tubs you have and the town.
If any tubs are sunk into decking or hard to reach, it helps to mention it when you book. If you’re not sure, a photo is fine.
Where we work
We’re based in Tuckingmill, Camborne, covering Mid and West Cornwall, from Bodmin and Newquay to Penzance and everywhere in between. Towns we cover include:
See the 18 towns we cover
Somewhere else in Cornwall? Just ask. Every area we cover